At Dangi Tours, we strive to provide exceptional customer service and ensure your satisfaction throughout your travel journey. We understand that occasionally situations may arise where you have concerns or need to request a refund. This Complaints & Refund Policy outlines the procedures and guidelines to address such situations effectively.

Complaints Procedure:

Direct Communication: We encourage our valued customers to reach out to our dedicated customer support team as soon as possible if they encounter any issues during their travel experience. Our team is available 24/7 and will promptly address your concerns.

Detailed Information: To assist us in resolving your complaint efficiently, please provide all relevant details, including your booking reference, travel dates, and a clear description of the issue you encountered.

Investigation and Resolution: Once we receive your complaint, our team will thoroughly investigate the matter and work towards a suitable resolution. We will keep you informed throughout the process, providing updates on the progress of the investigation and expected timelines for resolution.

Refund Policy:

Eligibility: Refunds may be considered in cases where our services did not meet the agreed-upon standards or in accordance with the terms and conditions outlined during the booking process.

Refund Request: To request a refund, please submit your request in writing to our customer support team, including the necessary supporting documentation and proof of payment.

Evaluation: Each refund request is carefully evaluated, taking into account the circumstances and applicable terms and conditions. We aim to process refunds within a reasonable timeframe, and we will communicate the outcome to you accordingly.

Refund Options: Depending on the nature of your refund request and the payment method used, the refund may be provided as a credit towards future bookings or returned to the original payment source.

Non-Refundable Items: Please note that certain services, such as non-refundable flight tickets or third-party bookings, may have specific refund policies that differ from our standard policy. We will inform you of any such exceptions during the booking process.

Important Considerations:

Timely Communication: To ensure the smooth handling of your complaint or refund request, please contact our customer support team as soon as possible after encountering an issue.

Supporting Documentation: Providing any relevant documentation, such as booking confirmations, receipts, or photographs, will assist us in addressing your concerns promptly and accurately.

Fair Resolution: We are committed to finding fair and reasonable resolutions to complaints and refund requests, taking into account the circumstances and applicable terms and conditions.

Please note that this Complaints & Refund Policy is subject to change, and any updates will be posted on our website. We recommend reviewing this policy periodically to stay informed of any revisions.

At Dangi Tours, we value your feedback and strive to continuously improve our services. We appreciate your trust in us and assure you that we will handle your complaints and refund requests with utmost professionalism and care.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to ensure your travel experiences with Dangi Tours are exceptional in every way.